I received my proficiency testing kit but we are no longer testing patients. What should I do?

If you received a proficiency testing kit and you are no longer testing patients at your facility, there are a few things you should do:

1. Discard the samples as you would any patient sample. Do not attempt to send the samples back to API. We cannot reimburse shipping costs and we cannot reuse the samples.
2. Ensure that the testing is marked as discontinued and complete the submission process. This must be completed to avoid receiving a "failure to participate" on an evaluation. You may do this by logging on to Paperless Proficiency Testing and submitting this online or you may make a note on the Comments page (included in your kit's paperwork) and you may fax it to us at 855-900-6119.
3. Marking the testing as discontinued will not result in any order changes. If you need to cancel an entire program from your order, you must contact Customer Service at [e-mail] or 800-333-0958.

If you have additional questions about how to mark your testing kit as discontinued or if you require further assistance, please contact Customer Service at [e-mail] or 800-333-0958.