I received a proficiency testing kit but my instrument is down or testing at my site has been suspended. How do I report this? December 28, 2021 14:23 Updated If your instrument is down or testing has been suspended at your facility, please contact Technical Support at TechSupport@api-pt.com or 800-333-0958 to discuss how to proceed. Related articles We are no longer testing for a certain test/analyte. The website won't let me submit. What do I do? PPT Instructions - Entering Results I am submitting my results online. How do we sign the Attestation Statement? The Laboratory Director changed at our facility. How do I notify API? I received a “failure” on my evaluation. What should I do?